coComments related to EdTechPost

Sonia, sorry to hear you’ve ha

2009-09-19T04:59:02.657+02:00

Sonia, sorry to hear you’ve had a bad experience with these folks but it definitely does not match mine. Indeed yesterday, I had an issue/question about why an ftp account would work through a client but not through a terminal, and while the immediate tech could not answer the question, it was routed to a sys admin who cleared up the problem in under 30 minutes. I know the experience of other friends who have started using http://www.canadianwebhosting.com/ is similarly good. I guess maybe you got unlucky.

CANADIAN WEB HOSTING has the M

2009-08-15T06:33:23.971+02:00

CANADIAN WEB HOSTING has the MOST apathetic tech support people I’ve ever dealt with. When I call for support they act as if I am bothering them and have a monotone voice that screams LEAVE ME ALONE PESKY CLIENT!Searching for good reliable host now, good riddance to Apathy Web Hosting.

Hi Scott, I just want to echo

2008-11-21T15:04:50.497+01:00

Hi Scott, I just want to echo D’Arcy’s point - I have number of sites with Vancouver’s Canadian Web Hosting and they are simply awesome!

Keith - Please reach out to me

2009-07-11T08:07:45.285+02:00

Keith - Please reach out to me at marketing (at) aplus.net with your account information and I will escalate your billing issue. I apologize for the trouble you have had.

Our account was sold by Aplus.

2009-04-17T00:59:57.177+02:00

Our account was sold by Aplus.net to Hostopia without our knowledge. Since then, we have faced so many problems and issues trying to keep our website up and running. Hostopia’s customer service center is staffed with generic call screeners who will issue you a work number, then never get back to you. Occasionally your issues get resolved, but they don’t bother to check back with you to see. No idea how many hours we have wasted on the phone trying to fix the problems Hostopia and Aplus.net created. Now we are trying to get an explanation on a bill they sent us, but no one there seems to know what it is for.I would recommend you avoid them both.

Mozenda is a fantastic screen-

2009-03-14T08:10:59.368+01:00

Mozenda is a fantastic screen-scraping program. Its ability to carry out different actions on various websites so it could later do everything I need automatically is invaluable.

Baremetal.com is really no non

2009-01-21T16:52:09.069+01:00

Baremetal.com is really no nonsense. They are professional and worth contacting if you have any real work that needs to get done.

Novak, thansk, and following t

2008-12-21T18:19:26.547+01:00

Novak, thansk, and following the tried and true maxim that if I do what D’Arcy does, I won’t go far wrong, I switched over to Canadian Web Hosting about 6 months ago, and have never looked back. Awesome uptime, and very responsive whenever there has been a problem. True to my word, I actually steered a large hosting client AWAY from Canada Web Hosting and TOO Canadian Web Hosting. Proving the addage that there is no such thing as an unimportant customer.

I wish that I had found this p

2008-11-06T13:27:32.473+01:00

I wish that I had found this post earlier. It would have been nice to have some company during what turned out to be a very traumatic few months at the hands of Canada Web Hosting and Synergy Web Services. I experienced everything mentioned above and more. The worst of it came down while I was on vacation with my family and then again at a critical time for one of my client’s websites. And my Wordpress blog was out of commission for months. The cost in terms of lost time and damage to my professional reputation was huge. If I ever get time, I will sue CWH and maybe Synergy as well.

No I do not work for them, but

2008-10-15T00:01:35.436+02:00

No I do not work for them, but while they were providing me services I considered their phone support some of the best I have had in the 10+ years in this business...and with a recession brewing, if you think "shared" web hosting support is going to get better paying less than a cup of coffee? Dream on... Domain name registration is starting to increase in price already, next will be other web services. Once the major buyers buy up everyone they can, they will dictate the price levels for web hosting. I do agree however that for $600/mo for servers, support should be there.... heck for $600/mo. I provide cell phone service 24/7!!

Hi Scott, regarding rip, mix,

2008-10-14T19:59:50.990+02:00

Hi Scott, regarding rip, mix, feed, I thought you might like to check out the new Web Services API out in Moodle 1.8 Beta (just released):“Web Services API - Catalyst, Richard Wyles The Moodle Network code includes an XML-RPC call dispatcher that can expose the WHOLE Moodle API to trusted hosts. We will building on this in further versions but you can start using it now if you need to.” http://docs.moodle.org/en/Web_Services_API

Nate, never too late ;-) Norma

2008-10-14T20:06:37.474+02:00

Nate, never too late ;-) Normally I stip out urls that seem like 'plugs' for products, but yours is on topic and a welcome part of the conversation. I look forward to investigating it further. Cheers, Scott

Scott, Looks like I'm a littl

2008-10-14T20:00:10.990+02:00

Scott, Looks like I'm a little late on this topic, but I thought I would mention that the company I work for, Mozenda, just recently released a tool that not only allows you to create feeds from unstructured data, but also provides an API to access that data. So, its kind of taking a Dapper, OpenKapow, or ScreenScaper and putting it on top of something like Mashery. We hope that by giving people the ability to reuse their data through API, it will make that data even more helpful.

And in regards to Fred's point

2008-10-14T18:06:21.553+02:00

And in regards to Fred's points above: "You complainers have little to complain about getting shared web hosting for a full month for less than the cost of a cup of Starbucks." We are a business clients, spending literally over $600 a month for our 2 servers. Although I disagree with you, and think anyone paying for a service can complain, you are totally wrong and most likely work for Canada Web Hosting. Canada Web Hosting is the worst company I have ever dealt with every. Not just over the internet, I mean in my entire life. We all deal with dozens of companies a day, hundreds and hudreds a year, and thousands of companies in our lifetime. Canada Web Hosting is the worst company I have dealt with in my entire life. How is that for a testimonial?

Canada Web Hosting is the wors

2008-10-14T18:00:40.567+02:00

Canada Web Hosting is the worst company. We just checked after cancelling our server, and we had created over 215 support tickets in just a couple years with them, all dealing with technical problems. It is too tiring to write out the specifics regarding the problems, as I have had to explain it to too many people at Canada Web Hosting while trying to get my money back and trying to get out of my three year contract. There are so many hosting companies out there, do yourself a favour, do NOT go with Canada Web Hosting. I am trying to save others the frustration I have experienced with Canada Web Hosting and it looks like many, many, many, many, many, many others have experienced the same frustrations. Canada Web Hosting sucks.

It is hard finding a good web

2008-09-14T03:22:32.237+02:00

It is hard finding a good web host. There are numerous companies to choose from but the best places to really get a good deal at are through word of mouth. You know if a lot of people are using 1 specific web host there is probably a reason for it. Don't go for something just cause a cheap price or a fancy throw in from the company. Ask other web masters who they use and you can get a pretty good consensus of what are the good web hosts out there.

Scott, No I am no longer affil

2008-08-11T22:15:59.531+02:00

Scott, No I am no longer affiliated with CWH as they have pawned off their shared web hosting (and my accounts as I am a reseller) to the Hostopia group of companies (Toronto Stock Exchange) of which Synergy is one of a few companies that are part of them. With 260,000 end user customers and over 340 service providers in telecommunications and the Internet service industry, their server systems are HUGH but with it comes the pain of having to deal with many levels of support. The upside is that they have the resources to be on top of the web industry with new web features. Hostopia (35M$ sales) has been bought out by deluxe.com a 1.5B$ sales company. Hostopia has aquired the clients of other large companies... tucows.com, register.com uplinkearth, Bell and a host of other Telcos, registrars and hosts lately and the trend is not stopping... the writing is on the wall. I am afraid the multinationals are on a buying spree and will soon squeeze out the small hosts as it did myself so moving to "one that cares" web host may soon be replaced with "send in a support ticket" host very soon. Be prepared to move on a moments notice. My time at CWH was excellent as I was able to get personal with their support which I doubt I will find with other hosts that are in the process of selling out. The industry is changing quickly, with web hosting a SaaS service for the price of a coffee. (unlimited refills are extra). Fred 1stChoiceinternational.com

Fred, thanks for your insight.

2008-08-10T17:52:03.591+02:00

Fred, thanks for your insight. Somehow, though, I managed to leave this specific terrible host, Canada Web Hosting (which I'm wondering Fred, are you affiliated with, since you're in Kelowna?) for another small but MUCH BETTER host, one that actually cares about its customers. At a better price. This isn't about smal or large companies, it's about one company, Canada Web Hosting, treating its customers with utmost disdain.

You complainers have little to

2008-08-10T09:34:04.843+02:00

You complainers have little to complain about getting shared web hosting for a full month for less than the cost of a cup of Starbucks. Big business has fianally taken over the web hosting by price killing the resellers and small web hosts off... then as their master plan takes effect, the prices will increase to a more sane level on par with your cell phones and internet connections where you get NO SUPPORT and if you do it will take 24-48 hours to get any kind of support. You are forwarned!

Even better - I referred he to

2008-06-03T01:43:41.734+02:00

Even better - I referred he to canadianwebhosting.com, the new host with whom I am *very* pleased with, and they are jumping to get a quote for her right now. So there is a moral order to the universe, some times.

Ahhh, sweet justice. A colleag

2008-06-03T01:42:24.990+02:00

Ahhh, sweet justice. A colleague from another province just asked me about CWH to host their project. Can you guess what kind of reference I gave them? They pissed on my $100/year account, now let's see how many 10's of thousands of dollars of business that will cost them. Ha!

recently there were a bunch of

2008-05-12T23:47:41.191+02:00

recently there were a bunch of posts on WebHostingTalk.com regarding Canada Web Hosting. Hundreds of replies and gripes about CWH and/or Synergy. All of a sudden, they have all disappeared! What is going on? Did CWH threaten a lawsuit for everyone revealing how crappy they are?

If you are looking for a profe

2008-05-06T01:13:45.661+02:00

If you are looking for a professional hosting package, try LCWSoft ( Canada web hosting ). They offer service from $4.95 a month, including cPanel, PHP and MySQL. Unlike CWH, they focus completely on the client.

Greg, The same thing just hap

2008-04-25T14:16:47.925+02:00

Greg, The same thing just happened to me. I sent them a cancel request, that night the billed my card for a full year. I've been told they are going to refund it.... let's see.

Here's a related thread to you

2008-04-24T10:50:16.388+02:00

Here's a related thread to your post: http://www.webhostingtalk.com/showthread.php?t=671241

You won't believe the latest.

2008-04-23T21:12:41.876+02:00

You won't believe the latest. Two of my clients, who have canceled accounts with CWH/Synergy have just been charged the full years hosting! They are trying to dance around saying that they have no record of any cancellation. They are frigging thieves!!!

Dear Unnamed Technician, thank

2008-04-21T21:13:50.900+02:00

Dear Unnamed Technician, thanks for your comment. I expect your description of what went on is actually quite accurate, that a company had an arm of its business which it found unprofitable and so first degraded its services (e.g. took away shell access) and then finally sold it up to an even lower quality company who then both disrupted and degraded services even further. But, as you say, it was handled terribly. So in addition to Canada Web Hosting loosing my personal business, they will, just like Greg says above, loose all of the commercial and co-location business I would have referred them over the years. That's the cost of treating customers like revenue sources. And you've added another company, Hostopia (http://www.hostopia.com/) to the list of culprits to stay FAR away from. I know they don't care. Consider my fist shaken. But also know that every chance I get (on every ISP rating board that I stumble across online) I will continue to express my opinion on their atrocious service, and refer people to the much better alternatives.

Scott - you're right. They ju

2008-04-20T21:13:40.842+02:00

Scott - you're right. They just don't care. Whether they were losing money on shared hosting or just wanting to focus on enterprise....any respectable business would have treated long term customers with more respect. The funny thing is, most of my sites were on shared hosting.....but I have 3 clients that have dedicated servers on CWH...fairly large clients....and since the whole debacle I have started steps to move those 3 clients to a dedicated server on MediaTemple.....so CWH really shot them selves in the foot because they are losing on both ends. I'm sure I'm not the only one who had clients on both services. I'm over it, my sites are back up and running perfectly with another host. CWH/Synergy...they blow.

Backstory incase anyone is int

2008-04-20T06:43:58.154+02:00

Backstory incase anyone is interested. CWH has grown incredibly quickly over the last few years and is completely refocusing on enterprise level dedicated / managed hosting services. Thus the shared hosting side of things had begun to slip with less and less company resources maintaining it or improving it. It eventually became clear that the shared hosting side of things was costing the company more in support than it was worth so a decision was made to sell the shared hosting (Synergy) services to Hostopia. It was poorly labeled as an "upgrade" and the migration went terribly. CWH is a top shelf when it comes to dedicated / managed services - but for those of you who got burnt in the selling of the shared services I understand your frustration. I don't know why the execs with the company didn't make the decision to be completely honest with what was happening but I suspect it had to do with deal they had in place with hostopia.

Greg, AMEN! Wow, you make me f

2008-04-16T03:30:52.290+02:00

Greg, AMEN! Wow, you make me feel glad I only had the one blog and a few wikis blow up when they did their upgrade. That was what prompted me to switch hosts, this final outrage being the kick in the pants I needed to actually switch the DNS and get the new site running. Spread the word indeed - I tried to explain to them on the phone that I planned to use the resources at my disposal to tell folks about their horrible service. They didn't seem to care. Oh well.

I had 30 sites running on Cana

2008-04-15T09:27:51.019+02:00

I had 30 sites running on Canada Web Hosting and aside from the occasional hiccup, everything was just fine. Then....on March 14th of this year....the day of their "upgrade"....every single site went down. Only one of the 30 sites was ever restored and in operation until I realized they restored the site with files from TWO YEARS AGO!!! What the...! Anyway, I tried relentlessly to get the problem resolved. Canada Web Hosting could have cared less, and dealing with Synergy??!!! I might as well as spoken to a house plant for as much as good as it did....man, what a debacle!!!! I have since moved all my sites to another host, and rebuilt my ASP apps as PHP, which took 3 weeks....and still haven't heard back from Synergy. In fact, I don't even think they have realized that I have canceled my accounts and moved my domains. The lesson here....NEVER deal with Canada Web Hosting or Synergy Web Services. Spread the word!

We're in the same boat - CWH t

2008-04-13T20:33:33.040+02:00

We're in the same boat - CWH told us that it was an 'upgrade', not that our account was sold to a company that is unable to deliver - our database continues to collect information that we may not be able to 'have' - terrible.

I wondered what had happened t

2008-04-11T17:19:21.013+02:00

I wondered what had happened to you. Thought you'd fallen down the rabbit hole. ....

As bad as Canada Web Hosting i

2008-04-11T17:06:43.059+02:00

As bad as Canada Web Hosting is, their (unfortunately very similarly named) neighbours Canadian Web Hosting (note the _ian) are fracking amazing. I know you're already moving to them, but it's probably worth noting the confusing similarness of their names. Canada Web Hosting sucks monkey scrota. Canadian Web Hosting is the best web hosting company I've ever dealt with. What a difference 2 letters makes...